Terms & Conditions

Welcome to the website of Peter Inch & Associates Heating & Air Conditioning Inc. (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our Website and services across Ontario, Canada. By accessing or using this Website or engaging our services, you agree to be bound by these Terms. :contentReference[oaicite:0]{index=0}

Acceptance of Terms

By using this Website or requesting services, you agree to comply with and be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not use this Website or our services. :contentReference[oaicite:1]{index=1}

Use of Website

You agree to use this Website only for lawful purposes. You shall not:

• Violate any applicable municipal, provincial (Ontario), or federal laws.
• Copy, reproduce, or distribute Website content without written permission.
• Interfere with Website functionality or introduce harmful code.

Services

We provide heating, ventilation, air conditioning (HVAC) and domestic water services, including installation, maintenance, repair, ductwork, and related home comfort services in Ontario.

All services are subject to:

• Written estimates or service agreements
• Applicable taxes
• Parts and labour availability

We reserve the right to refuse or discontinue service at our discretion. :contentReference[oaicite:2]{index=2}

Estimates and Pricing

• All estimates are valid for the period stated (or 30 days if not specified).
• Final invoices may vary based on site conditions, additional labour, or material requirements.
• Any additional work will require customer approval before proceeding.

Payments and Late Fees

• Payment is due upon completion of service unless otherwise agreed in writing.
• We accept approved payment methods as specified on the invoice.
• Overdue balances may be subject to interest charges of 2% per month (24% annually) or the maximum permitted by law.
• You are responsible for all costs of collection, including legal fees where permitted.

Deposits

For equipment installations or large projects, a deposit may be required prior to scheduling. Work will not commence until the deposit is received.

Cancellations and Rescheduling

• Service appointments require reasonable notice for cancellation or rescheduling (minimum 24 hours where possible).
• We reserve the right to charge a service fee for missed appointments or late cancellations.
• We reserve the right for cancellation or rescheduling of your appointment based on emergencies.

For certain contracts subject to Ontario consumer protection laws, you may have cancellation rights—these will be outlined in your service agreement where applicable.

Warranties and Disclaimers

• Equipment supplied may include manufacturer warranties, which are subject to manufacturer terms and conditions.
• Labour warranties (if provided) will be specified in writing.
• Regular maintenance is required to maintain warranty coverage.

Disclaimer: To the fullest extent permitted by law, we do not guarantee uninterrupted or error-free operation of HVAC systems, as performance depends on factors beyond our control (including existing infrastructure, usage, and environmental conditions).

Limitation of Liability

To the fullest extent permitted by law, Peter Inch & Associates Heating & Air Conditioning Inc. shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of use, comfort, revenue, or profits
• Delays or failures caused by events beyond our control (including weather, supply chain issues, or equipment failure)

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Customer Responsibilities

• Provide safe and reasonable access to the work area
• Ensure pets and hazards are controlled
• Disclose known issues (electrical, structural, asbestos, etc.)

We are not responsible for delays or damages resulting from undisclosed site conditions.

Permits and Compliance

Where required, permits and inspections may be necessary. Responsibility for permits will be outlined in your estimate or agreement. All work will comply with applicable Ontario building and safety codes.

Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their content or practices.

Indemnification

You agree to indemnify and hold harmless Peter Inch & Associates Heating & Air Conditioning Inc. from any claims, damages, or expenses arising from your misuse of the Website or breach of these Terms.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

Changes to Terms

We reserve the right to update these Terms at any time without notice. Continued use of the Website or services constitutes acceptance of the revised Terms.

Contact Information

Peter Inch & Associates Heating & Air Conditioning Inc.
10 Pacific Ct., Unit 2
London, ON, N5V 3K4
Phone: 519-900-9960